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Smackin Tickets Refund & Returns Policy

Last Updated: November 2025

At Smackin Tickets, we pride ourselves on delivering premium cannabis products with care, consistency, and reliability. Our mission is to make every purchase a positive experience. However, if something doesn’t go as planned, our Refund & Returns Policy is designed to ensure a fair and hassle-free resolution.

We understand that issues like shipping damage, product defects, or order mix-ups can happen. That’s why we’ve outlined clear steps to help you get the support you need quickly and efficiently.

Refunds for Missing or Damaged Items

We accept refund or replacement requests for any order that meets the following conditions:

  • A product was missing from your order.

  • An item arrived damaged or defective.

  • A product was leaking, broken, or non-functional (such as a vape pen or cartridge).

To qualify for a refund or replacement:

You must contact Smackin Tickets Support within 48 hours of receiving your order and provide:

  1. Your order number.

  2. A brief description of the issue.

  3. Clear photos or videos of the damaged or defective item(s).

Once your claim is verified, we will offer one of the following solutions based on your preference and product availability:

  • A full refund to your original payment method.

  • A replacement item shipped at no cost.

  • Store credit for future purchases.

Return Policy

Due to state health and safety regulations, we cannot accept returns on cannabis products that have been:

  • Opened

  • Used

  • Tampered with

All cannabis sales are final unless the product arrived damaged, missing, or defective.

For non-cannabis merchandise (such as accessories, batteries, or branded apparel), unopened and unused items may be eligible for return within 7 days of delivery. Please contact us to confirm eligibility before returning any product.

Incorrect or Wrong Items Sent

If you receive the wrong product in your order, we’ll make it right immediately.

Please contact Smackin Tickets Support within 48 hours of delivery, ensuring that the product remains:

  • Unopened

  • Untampered with

  • In its original packaging

Once verified, we’ll arrange for a replacement shipment or issue store credit. Smackin Tickets will cover all shipping costs associated with correcting our error.

Vape Pen & Cartridge Issues

We understand that vape pens and cartridges can occasionally malfunction. If your vape product is defective upon arrival, please reach out to us as soon as possible.

Our team will evaluate your claim and may offer a replacement or store credit after reviewing the provided information.

Do not discard the product until we’ve completed our review, as we may request additional verification or return of the item.

Delivery Errors or Delays

Smackin Tickets works closely with reliable shipping partners to ensure timely and secure deliveries. However, certain delivery issues fall outside our control.

We do not provide refunds for:

  • Orders delayed due to incorrect shipping addresses.

  • Missed deliveries (e.g., customer unavailable to receive order).

  • Failure to provide valid identification upon delivery.

If your order is lost, damaged, or significantly delayed due to a verified carrier or internal error, we will conduct an investigation. Depending on the outcome, we may issue store credit or a full refund.

Non-Refundable Items

For quality assurance and safety, the following items are non-refundable and non-returnable:

  • Opened or used cannabis products.

  • Discounted or promotional products.

  • Gift cards or vouchers.

  • Perishable items once delivered and accepted.

How to File a Refund or Replacement Request

To request a refund, replacement, or store credit, please contact our Customer Support Team through one of the following channels:

📧 Email: Support@smackintickets.com
📞 Phone: 562-352-9135
📍 In-Person (if applicable): Los Angeles, California

Please include the following details in your message:

  • Your full name and contact information

  • Order number

  • Description of the issue

  • Photos or videos as proof of the problem

Our customer support team will respond within 24–48 hours to review your case and provide the next steps.

Store Credit Policy

In some cases where a refund cannot be processed, Smackin Tickets may offer store credit as an alternative solution.

  • Store credit is non-transferable and can only be used by the account holder.

  • It must be redeemed within 30 days of issue unless otherwise specified.

  • Store credit cannot be exchanged for cash.

Order Cancellation Policy

If you need to cancel your order, please contact our support team as soon as possible. Orders that have not yet been processed or shipped may qualify for cancellation and a full refund.

Once an order is shipped, it cannot be canceled or refunded unless it meets the criteria listed in this policy.

Policy Updates

Smackin Tickets reserves the right to modify or update this Refund & Returns Policy at any time to reflect changes in our business operations, legal requirements, or customer feedback.

All updates will be posted on this page, and the “Last Updated” date will reflect the latest revision. We encourage customers to review this policy regularly to stay informed.

Questions or Assistance

At Smackin Tickets, customer satisfaction is our top priority. If you have any questions, concerns, or issues related to your order, our support team is here to help every step of the way.

📧 Support Email: Support@smackintickets.com
📞 Customer Service Line: 562-352-9135

We’re committed to ensuring that every order with Smackin Tickets meets your expectations in quality, reliability, and service.